James M. Fazzio is a founding partner and president of Boston Research Group. Jim has extensive experience designing research projects, constructing questionnaires, moderating focus groups, providing data analysis and presenting research results. This experience has been gained as both a provider and user of marketing research since 1979.

Prior to forming Boston Research Group, Jim was President and founder of TECH Marketing Research which was reorganized to form Boston Research Group.

Jim started his research career with Burke Marketing Research, and later became Director of Marketing Research with a division of the Barclays Group of North America (a diversified financial services company) and was also Director of Marketing Services for Schneider Parker Advertising in Boston, MA.

Jim has a B.A. and M.A. from the University of Connecticut in Communications Sciences.

Paul W. McClanahan is a founding partner of Boston Research Group, and President of Swift Interactive Technologies, a subsidiary of Boston Research Group. With its wholly owned subsidiaries BRG Research Services and Swift Interactive Technologies, Boston Research Group provides international qualitative, quantitative, and Internet-based marketing research services for a wide variety of clients including high technology companies, financial services and insurance companies, health maintenance organizations, advertising agencies and publishers.

Paul has been a marketing research professional since 1981, and he has experience in all aspects of research design and consulting. Paul's U.S. and international research experience includes study and questionnaire design, focus group moderation, analysis, and presentations of findings.

Formerly, Paul was Vice President and co-founder of TECH Marketing Research which reorganized to form Boston Research Group.

Prior to starting these businesses, Paul was Research Manager for Schneider Parker Advertising. In this role, Paul was responsible for designing and analyzing research efforts for the agency's clients which included major high technology companies, financial service and providers, and retailers.

Paul was also a consultant for the Small Business Association.

Paul has a B.A. in Journalism and M.S. in Marketing from the University of South Carolina.

Paul Flaxman is a Vice President at Boston Research Group and has extensive experience designing research projects, constructing questionnaires, moderating focus groups, providing data analysis and presenting research results. This experience has been gained as both a provider and user of marketing research since 1987. Prior to Boston Research Group, Paul was an Account Executive at TECH Marketing Research.

Paul has a B.A. in Communication Sciences and M.A. in Marketing Communications from the University of Connecticut, where he also served as a Public Speaking Instructor.

Charles Miller is a Vice President of Boston Research Group and a career market intelligence professional since 1982. Prior to joining Boston Research Group, Chuck was a Senior Manager in IBM’s Software Group for eight years. In this role, he was responsible for a wide range of global market intelligence in support of product development, strategic planning, and corporate marketing.

Before joining IBM, Chuck worked for Arnold Advertising, one of the top advertising agencies in New England, as an Associate Director. He also worked at Abt Associates Inc., a leading market research provider, where he served as Senior Analyst and Survey Director.

Chuck has a B.A. from the State University of New York, Plattsburgh where he graduated cum laude in Psychology/Marketing. He also has completed Masters level Marketing and Management coursework at Harvard University.

Mary Senseney is a quantitative research professional experienced in implementing and managing primary market research projects for a variety of clients and industries such as healthcare, high-tech, and consumer products. Mary started her career at PERT Survey Research in 1993, and joined BRG in 1996.

Mary has a B.S. in Business from Eastern Connecticut State University.

James Watt is Professor of Communication and Chair of the Department of Language, Literature, and Communication at Rensselaer Polytechnic Institute.

Dr. Watt is also a founder and principal in two companies: Swift Interactive Technologies, which conducts Web surveys for a wide range of client organizations, and Information Analysis Systems Corp., which provides marketing research services. Dr. Watt has also served as consultant to a number of high technology and mass communication organizations for over 20 years.

Dr. Watt is the coauthor of two books:

Watt, James H. and van den Berg, Sjef (1995). Research Methods for Communication Science. Boston: Allyn & Bacon

Watt, James H. and VanLear, C. Arthur (1996). Cycles and Dynamic Patterns in Communication Processes. Thousand Oaks, CA: Sage Publications.

He has also published 28 research articles and chapters in refereed journals and annuals. Other research has appeared in the journals Communication Research, Human Communication Research, Journal of Communication, European Journal of Communication, and Journalism Quarterly.

Dr. Watt received the B.S.E.E. degree from Ohio University in 1966 and the Ph.D. in Mass Communication Research from the University of Wisconsin - Madison in 1973.

Luis Carter is President of BRG Research Services, Inc., Boston Research Group's data collection subsidiary. Luis was named President of BRG Research Services in 2002 after spending many years with the organization in various management positions.

Under Luis' management, the organization has grown substantially in both revenues and capabilities. Apart from overall management of the organization, Luis is directly responsible for all client management activities. Luis also participates in high-level research activities such as executive interviewing and focus group moderation.

Having been raised in Venezuela, and Trinidad and Tobago, Luis is fluent in Spanish.

Luis has a BS in Business Management from Utah State University.